FAQs

We work with suppliers around the world to source high quality products. Our suppliers typically ship orders within one to five days of receiving your order. From that point, it takes 10 to 20 days for products to arrive. As soon as your product ships, you'll receive a tracking number that lets you keep tabs on your product at all times.

Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a picture, and we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it, (brand products excluded).

Cancelations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancelation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it, (brand products excluded).

If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund. (Remember that you have 30 days after receiving your item to request a return).

We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.